Tiger Pacific International
Supplying the finest novelty products from around the world, Tiger Pacific has a reputation for quality sourcing and unmatched ingenuity in product design. In late 2008, when confronted by a customer complaint about the consistency of a particular item, Tiger Pacific contacted InTouch to investigate their supplier and the materials that were being used in production. InTouch immediately identified the cause of the quality failure, stabilized the supply chain, and set-up inspection procedures to avoid the issue happening again. Tiger Pacific continues to work with InTouch on a variety of projects including project development, product certification, and general consulting.
Client Testimonial
“I’m writing this letter to express our utmost satisfaction and appreciation for a job well done by the InTouch team! In mid-2008 after receiving a phone call from our buyer in the US, saying that we had a quality issue with the current stock of product, we weren’t sure where we would turn. We needed someone with expert knowledge of quality control, and with a background in sourcing from China. Your quick response brought us immediately up to speed on how and why the current product might be failing, how to advise our clients, and allowed us to forgo the option of recalling the goods. We have been particularly pleased with your ability to work directly with our factories in China, putting in place key quality standards and inspection criteria since that first order. Andrew, thanks to you and your team at InTouch for allowing us to focus on what we do best. We’re looking forward to working with you again.”
Brenton Harris
Managing Director
Tiger Pacific International
