For over 100 years, in the small town of South Pittsburg, Tennessee, Lodge has been manufacturing the finest cast iron cookware in the world. Still family owned and operated, Lodge continues to produce the most extensive selection of quality cast iron goods on the market, all made right in the USA. That's why in the early 2000s when Lodge began to augment its product line with enamel coated cast iron products manufactured overseas, the quality of these products and the reliability of their manufacturing partners were of utmost concern. With relatively little experience buying direct from overseas factories, Lodge experienced a range of difficulties with their initial imported product, from containers full of defective goods arriving in their US warehouses, to unexplainably late shipments and vendor disputes. These problems threatened to permanently tarnish the first class reputation for quality and service Lodge had established over the past 110 years.
        In 2007 Lodge Manufacturing chose to employ InTouch as its exclusive quality consultant in Asia in an attempt to stabilize and improve its importing program. The InTouch team moved to immediately conduct audits of Lodge's current suppliers in China, and evaluate each one's value to the supply chain. We worked with Lodge and their factories to set up key quality control documents as guidelines for inspecting product, set up QC inspection schedules and protocols, investigated recurring quality issues with on-site production monitoring, and initiated safety and performance testing that set Lodge imported product apart from the competition. In just the first 6 months of working with Lodge we were able to fully stabilize their importing program, and have completely eliminated the production and quality issues that troubled their operations. Because of our initiatives and fair and reasonable fees, Lodge can attest to the fact that InTouch has already saved them over one million dollars by preventing product quality issues and lost business due to late shipments. Our services to them now include not only all of our core services, but all of our support services, and also assistance in investigating counterfeit product being produced under their brand name.
        Hear from Lodge's perspective why they are so delighted with our service: Testimonial from Henry Lodge, President, Lodge Manufacturing