The Mechtronics Corporation builds the finest product displays and kiosks in the retail industry for the biggest consumer product clients: Kodak, P&G, Unilever, Sherwin-Williams and many more. With its own manufacturing facility in Beacon, NY, Mechtronics can control the quality closely from its corporate headquarters in White Plains, NY. That's why in 2009, when Mechtronics began to work with Chinese manufacturers to augment its production capabilities, it had concerns about the Chinese suppliers' ability to accurately understand its requirements and produce product to their high quality standards. After receiving the first round of samples for its initial China-based project it realized that its fears were not unfounded. The materials and design specifications were not met. Mechtronics became concerned about the manufacturing processes being used by the factory. However, it was apprehensive that employing 3rd party inspection services would disturb the established relationships with its suppliers. Having heard about InTouch's reputation for performing high-end quality control services while being sensitive to existing supplier relationships, it knew where to turn.
        InTouch now supports Mechtronics with a variety of core services, including QA Checklist Development and Implementation, Final, Early and During-Production Inspection services, Translation services and Sample Review. InTouch identifies product quality and production process issues and works hand-in-hand with Mechtronics' factories to make adjustments. The result is projects that move swiftly from concept to shipment, with virtually no quality issues with the merchandise received. Furthermore, by bringing clarity and a better level of communication to both Mechtronics and its suppliers, the commitment to partnership and quality is stronger on both sides. As Mechtronics continues to augment its US manufacturing operations with manufacturing in China, InTouch remains its trusted China QC resource.