"I'm writing this letter to express our utmost satisfaction and appreciation for a job well done by the InTouch team! In mid-2008 after receiving a phone call from our buyer in the US, saying that we had a quality issue with the current stock of product, we weren't sure where we would turn. We needed someone with expert knowledge of quality control, and with a background in sourcing from China. Your quick response brought us immediately up to speed on how and why the current product might be failing, how to advise our clients, and allowed us to forgo the option of recalling the goods. We have been particularly pleased with your ability to work directly with our factories in China, putting in place key quality standards and inspection criteria since that first order. Andrew, thanks to you and your team at InTouch for allowing us to focus on what we do best. We're looking forward to working with you again."

Brenton Harris
Managing Director, Tiger Pacific International