Our Western management team is based on the ground in Asia full-time to direct and work alongside our local inspection teams. With both a Western mindset and local expertise, our goal is to operate as an extension of your organization and be your eyes and ears abroad.
In sharing a cultural like-mindedness with our clients, we understand the quality expectations and common inspection standards of major Western brands and retailers in a variety of markets. We ensure your expectations are being met from the time we book an inspection or audit to issuing you a detailed report and following through to answer any questions you have.
When you choose InTouch, a dedicated and experienced client manager acts as your full-time contact person in Asia. Our client managers are all fluent in English and readily available by email, phone and Skype to answer all of your questions. You can also easily reach them to review inspection results and give feedback via call or video-chat. Your client manager can also meet with you in Asia or accompany you to a factory visit as needed.
Our industry-leading Code of Ethics protects your business against issues that sometimes affect manufacturing, such as bribery, confidentiality breaches and conflicts of interest between the factory staff and QC inspectors. InTouch upholds a culture of high integrity in all of our services and interactions with our clients, suppliers and partners. We’re also “A+” certified by the Better Business Bureau.
There’s no need to sign a long-term contract or place a large order to begin working with us. And as your manufacturing and QC needs change over time, you’re free to start and stop using our services at your discretion. We understand every manufacturer is different, so we encourage you to evaluate our processes and effectiveness firsthand at your level of comfort.
When it comes to manufacturing, sudden problems can arise, and the situation can change quickly. That’s why you’ll value the flexibility we offer in adapting our services specifically to your QC needs to provide you with customized service. From providing a tailored quote, to advising the appropriate quality standard and inspection criteria for your product type, we provide the solutions that are best for your unique circumstances, product and budget.
We operate as your one-stop shop for a full array of integrated services such as product sourcing, QC product inspections, social compliance & industry auditing and lab testing coordination. Our inspectors have years of experience in inspecting a broad variety of product categories, from automotive components and consumer electronics, to textiles and footwear. We’re also certified in ISO9001:2015, a professional standard related to quality management systems.
Our team is always ready when you need us. We can be in your supplier’s factory and reporting back to you in as little as 24 hours from the time you request a booking.
You’ll generally receive inspection reports same-day within 2-6 hours of service completion and at no additional cost to help you make timely decisions and cut down on costly delays. All of our inspection reports include clear photos of product samples, packaging and relevant order components to help you clearly visualize quality issues.
You can log in to our online client system to view up-to-date service booking status, as well as access and download previous service reports. In addition to regular communication with you over email and phone, we’ll always ensure that all of the information related to your services is readily accessible to you.