Pre-shipment inspection is an essential part of managing product quality for most importers sourcing goods from Malaysia. Inspection is one of the only ways to "see" the quality of your product before it leaves the factory. InTouch's team of Western-managed QC inspectors helps you visit the factory that making your produc and check and report back to you on the condition and status of your order. With experience in many product types, including consumer electronics, garments and textiles, we're ready to give you the clear and reliable reporting you need.
A factory audit is the last crucial step in the sourcing process for many importers. An audit helps you narrow your list of potential suppliers and feel confident that you're working with the right one. Whether you want to investigate a factory's quality management systems, comformance to Walmart's compliance standards or just want to see a general report of the situation at the factory, InTouch auditors can help.
Our team understands Western business requirements & expectations - InTouch was built to represent you.
Our real-time inspection management system and dedicated client managers allow us to issue same-day inspection reports, allowing you to make timely decisions.
InTouch has an industry-leading Code of Ethics that keeps your interests on top. Offering you a better service comes from our collective integrity and a singular focus on your needs.
InTouch makes it easy to evaluate our process and effectiveness firsthand. Start and stop services at your discretion, with no on-going commitments. Our team will be ready when you need us.
“We highly recommend InTouch to any person or company in need of these services and are confident that working with this firm will resolve quality issues with your imports and save you money.”
Henry Lodge, President, Lodge Manufacturing
Mike Michelini, CEO, Electrapour
“We have been particularly pleased with your ability to work directly with our factories in China, putting in place key quality standards and inspection criteria since that first order. Andrew, thanks to you and your team at InTouch for allowing us to focus on what we do best. We’re looking forward to working with you again.”
Brenton Harris, Managing Director, Pacific Tiger International
“The level of service we received from the InTouch team was first-rate, and I look forward to working with them again.”
Simon Golledge, Procurement Director, The Continuity Company
“Your consistent attention to detail and expert recommendations have allowed us to proactively ensure that our manufacturing partners are reputable, reliable and (above all) socially responsible.”
Seth Lapine, VP of Retail Sales, Lapine Inc.
“By ensuring that our suppliers are Target-compliant, InTouch has allowed EDG to maintain and expand our business.”
Kenny Law, Director Operations (Asia), Expressive Design Group
“InTouch has greatly improved the quality of our garments by working hand in hand with our factory to raise quality and communication standards. InTouch is a very valuable partner in our business.“
Mandy Eaton, President, Vintage Couture Inc.
“We definitely find that this partnership and the general quality and ‘China’ expertise that InTouch provides to our organization give us an edge against our competitors.”
Fred Durham, Director of Operations, Commercial Pro