The automotive parts supply base in China is characterized by a large number of trading companies, often with strong links to factories that don’t market directly. This means it can be difficult to find the ideal factory for your goods without going through an intermediary, who will raise your buying price and quite possibly reduce the quality of communications to the factory and back.
There are specialist trading companies who can offer excellent services, but often they will veil important information from the customer’s view, in the guise of protecting their business. It may take a long time before a trading company trusts a customer enough to allow them more access to their supply chain. At the same time, some trading companies lack the ethical values and standards of foreign buyers, leading to damaged relationships with the factory and a premature, unexpected disruptions in supply.
To counter these problems, InTouch’s expert sourcing staff use Chinese language searches and their professional networks to find the best factories directly. We know that even if a factory lacks their own exportation license, goods can be purchased directly and exported with a simple arrangement, eliminating the need to buy through a trading company. For export-orientated suppliers, InTouch can utilize database tools and attend relevant tradeshows within China to quickly pinpoint quality suppliers.
Throughout the entire sourcing project, InTouch ensures complete client confidentiality and legal protection of any designs sent for quotation. InTouch’s sourcing team is well aware of what questions to ask in order to ascertain the suppliers’ suitably. We can easily schedule immediate on-site factory audits for those suppliers passing the first stage of sourcing.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging