In the automotive industry, long-term supplier partnerships are essential. With so many factors to consider, one does not want to waste efforts on a supplier who is fundamentally incompatible. At the same time, there are many factories in China capable of making automotive parts (castings, pipes, CNC parts, heat exchangers, container vessels etc.) but only a handful that are capable of producing truly world-class quality parts and assemblies.
TS16949 accreditation is often a pre-requisite for automotive manufacturers, however, just because the factory is certified does not mean they are always operating in accordance with the standard. InTouch can independently audit the factory to verify TS16949 certification is genuine and fully implemented. The main goal of supplier qualification is to ascertain with a high degree of confidence whether or not the supplier’s capabilities, operating methods, performance (price, product, delivery) and ethics align with your requirements.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging