The Apple Supplier Responsibility program was developed to ensure that the company’s global supply chain is managed in an ethical and socially responsible manner. The guiding document of the Apple Supplier Responsibility program is the Supplier Code of Conduct, which outlines Apple’s ethical standards for the manufacture of their products.
InTouch compliance auditors will evaluate your suppliers based on the exact same criteria used by Apple’s own inspectors. Wherever non-compliance is observed, InTouch will assist your suppliers to establish and maintain Apple’s ethical guidelines in areas such as:
The Apple Supplier Code of Conduct strictly prohibits the use of any form of slave, forced, bonded, indentured, or prison labor, as well as underage labor. Furthermore, no supplier or subcontractor may require employees to surrender identification or work permits at any time. InTouch compliance auditors are adept at determining the presence and severity of such ethical infractions during thorough factory audits and individual employee interviews. In order to ensure adherence to Apple’s Code, InTouch auditors will work with your suppliers and subcontractors to restructure their workforce as well as return withheld documentation to employees.
Employee safety is of top concern, and a number of provisions in the Supplier Code of Conduct require that workplace safety standards are upheld. Apple requires that physical hazards are mitigated through the use of physical guards, interlocks, and barriers where possible; that exposure to hazardous chemical, biological, and physical agents is eliminated or minimized through the use of closed systems and proper ventilation, and that all employees receive free access to personal protective gear at all times.
During factory audits, InTouch compliance auditors will identify the presence and maintenance of all required safety equipment and systems.
Where this equipment is lacking or poorly maintained, or employees are not adequately trained to use them, InTouch will coordinate with you suppliers to encourage their installation and education of employees.
In order to minimize the impact of the manufacture of Apple products, the Apple Supplier Code of Conduct specifically addresses environmental concerns. According to the Code, all suppliers and subcontractors must abide by applicable laws concerning the safe handling, movement, storage, recycling, reuse, and disposal of hazardous materials. Likewise, suppliers are required to monitor, control, and treat air emissions of volatile organic chemicals, aerosols, corrosives, particulates, and ozone-depleting chemicals before discharging them in accordance with applicable laws.
Finally, Apple suppliers must obtain and keep current all required environmental permits for their operations. InTouch compliance auditors will identify unsustainable practices that can damage the environment, as well as verify the legitimacy and currency of all waste disposal records and permits during each audit. If environmental infractions are discovered, InTouch auditors will work closely with your suppliers to discontinue the unsustainable methods of waste disposal, and implement environmental best practices for the handling of these materials.
The Apple Supplier Code of Conduct requires suppliers and subcontractors to maintain the same level of business integrity as Apple itself. This strictly prohibits all forms of corruption, embezzlement, extortion, and bribery, as well as the forging, destruction, or withholding of business records. Thorough record auditing allows InTouch compliance auditors to identify financial discrepancies that may signal unethical business practices prohibited by the Supplier Code of Conduct. If such behavior is identified, our compliance auditors will work to educate your suppliers about, and implement, record keeping best practices to eliminate such behavior.
“We highly recommend InTouch to any person or company in need of these services and are confident that working with this firm will resolve quality issues with your imports and save you money.”
Henry Lodge, President, Lodge Manufacturing
Mike Michelini, CEO, Electrapour
“We have been particularly pleased with your ability to work directly with our factories in China, putting in place key quality standards and inspection criteria since that first order. Andrew, thanks to you and your team at InTouch for allowing us to focus on what we do best. We’re looking forward to working with you again.”
Brenton Harris, Managing Director, Pacific Tiger International
“The level of service we received from the InTouch team was first-rate, and I look forward to working with them again.”
Simon Golledge, Procurement Director, The Continuity Company
“Your consistent attention to detail and expert recommendations have allowed us to proactively ensure that our manufacturing partners are reputable, reliable and (above all) socially responsible.”
Seth Lapine, VP of Retail Sales, Lapine Inc.
“By ensuring that our suppliers are Target-compliant, InTouch has allowed EDG to maintain and expand our business.”
Kenny Law, Director Operations (Asia), Expressive Design Group
“InTouch has greatly improved the quality of our garments by working hand in hand with our factory to raise quality and communication standards. InTouch is a very valuable partner in our business.“
Mandy Eaton, President, Vintage Couture Inc.
“We definitely find that this partnership and the general quality and ‘China’ expertise that InTouch provides to our organization give us an edge against our competitors.”
Fred Durham, Director of Operations, Commercial Pro