Regardless of what a supplier tells you about their company, it’s crucial due diligence to commission your own first-hand investigative report for any factory or company in China you are considering working with or have already started buying from. An InTouch Supplier Review will give you a candid look into any manufacturer’s capabilities, organization, management and quality control protocols.
A Supplier Review, also known as a factory audit, is based on internationally recognized ISO 9001 standards, evaluating and rating the facility on nine distinct criteria including equipment, production capacity, quality control, testing, safety, social compliance, material supply chain, infrastructure, organization, cleanliness, business registration, and management.
We can customize evaluations to answer specific concerns you may have and look more closely at specific areas of the factory that are critical to your project. A Supplier Review may also include meetings with factory management to explain industry best practices or product characteristics and obtain feedback.
InTouch reporting covers exactly what you need to know in order to make informed decisions about using a particular supplier. InTouch staff will also review the findings with your team in detail and assist you with any follow-up questions you may have.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging