Importers occasionally need to scrap an entire order of unsellable goods if product rework is not a feasible option. But you may be concerned that your supplier might repackage your rejected products and sell them to other customers or on the open market. The most effective way to ensure rejected quantities of your order are not repacked for shipment or resold through non-sanctioned distribution channels is by removal and destruction.
In some cases, although a significant portion of a production run may be found with defects, it’s urgent that the acceptable product is shipped out immediately. It's especially important for importers who are shipping branded merchandise that such defective items don’t end up slipping out the factory’s “back door” or end up in illegitimate markets.
InTouch provides product destruction services to help you verify that your rejected products are properly and thoroughly destroyed.
InTouch QC professionals act as direct representatives of your company and handle sorting the rejected from accepted goods, while following any specific instructions you may have.We’ll verify the destruction of unauthorized merchandise and ensure that only that your supplier only ships goods that meet your expectations to you and your customers.
You'll receive a full report detailing our findings following each defect removal and destruction service. These reports contain comprehensive images of the defects found and removed, as well as counts of both total order quantity and defective units found. InTouch can also confirm adherence to any specific requirements you have regarding the method of defective product destruction, to ensure that unsustainable desturction practices are not associated with your products.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging