On occasion, a buyer may need to scrap an entire order of product. But there’s often a concern that the supplier might repackage these goods and distribute them. The most effective way to make sure rejected quantities of your order are not repacked for shipment or resold through non-sanctioned distribution channels is by removal and destruction.
In some cases although a significant portion of a production run may be found with defects, it’s urgent that the acceptable product is shipped out immediately. And for our clients who are shipping branded merchandise it’s absolutely essential that such defective items don’t end up slipping out the factory’s “back door” or end up in illegitimate markets.
InTouch QA professionals act as direct representatives of your company and handle sorting the good from the bad, while following any specific instructions you may have. We’ll verify the destruction of unauthorized merchandise and ensure that only the finest products are shipped to you and your clients.
Each Defect Removal and Destruction service is followed up with a full report detailing our findings. These reports contain comprehensive images of the defects found and removed, as well as counts of both total order quantity and defective units found. InTouch can also confirm adherence to any specific client requirements regarding the method of defective product destruction, to ensure that unsustainable practices are not associated with your products.
“We highly recommend InTouch to any person or company in need of these services and are confident that working with this firm will resolve quality issues with your imports and save you money.”
Henry Lodge, President, Lodge Manufacturing
Mike Michelini, CEO, Electrapour
“We have been particularly pleased with your ability to work directly with our factories in China, putting in place key quality standards and inspection criteria since that first order. Andrew, thanks to you and your team at InTouch for allowing us to focus on what we do best. We’re looking forward to working with you again.”
Brenton Harris, Managing Director, Pacific Tiger International
“The level of service we received from the InTouch team was first-rate, and I look forward to working with them again.”
Simon Golledge, Procurement Director, The Continuity Company
“Your consistent attention to detail and expert recommendations have allowed us to proactively ensure that our manufacturing partners are reputable, reliable and (above all) socially responsible.”
Seth Lapine, VP of Retail Sales, Lapine Inc.
“By ensuring that our suppliers are Target-compliant, InTouch has allowed EDG to maintain and expand our business.”
Kenny Law, Director Operations (Asia), Expressive Design Group
“InTouch has greatly improved the quality of our garments by working hand in hand with our factory to raise quality and communication standards. InTouch is a very valuable partner in our business.“
Mandy Eaton, President, Vintage Couture Inc.
“We definitely find that this partnership and the general quality and ‘China’ expertise that InTouch provides to our organization give us an edge against our competitors.”
Fred Durham, Director of Operations, Commercial Pro