Sometimes you need someone on the ground in China who really understands, and moreover, has experience, in your specific product category. InTouch has years of experience performing product inspections for furniture, consumer electronics, garments, raw fabrics, cosmetics and much more. InTouch has qualified and experience auditors to verify your specific products.
Often, cookie-cutter inspections are wholly inadequate when it comes to evaluating the quality of specific product categories. Such inspections may emphasize less pressing aspects of your products while providing only a cursory check of their most important features and functions.
With product-specific inspections, you can be sure that your product will be scrutinized by an expert in the product category. InTouch auditors will draw on past experience to hone in on both common and novel quality issues, and be able to offer insight as to the cause and possible solutions for these issues.
In most cases, inspection results will be issued within 6 hours of completing the service and will give you an in-depth look at the product, packaging, and testing performed, complete with comprehensive images of the process.
Results will be marked as PASS, PENDING, or FAIL and will include a crystal-clear breakdown of the issues found. At every step in the process, InTouch staff is standing by to answer your questions and get involved at the factory on your behalf to help deal with any quality or production issues.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging