The InTouch Technical Department is dedicated to performing empirical product testing and the development of comprehensive quality control checklists. Either before manufacturing a newly designed product, or when stubborn quality issues persist uncorrected by the factory, InTouch recommends thorough product testing. InTouch regularly performs product testing for cookware, medical devices, and consumer electronics in-house.
For products that require testing that cannot be performed in-house, InTouch coordinates with highly respected 3rd party testing laboratories. Such coordination can prove to be a huge value adding service, especially in cases where multiple labs must be contracted to perform different tests on a product.
QC Checklists are often the core of any effective quality control program. The checklist is important in two distinct ways:
First, the checklist is of course used by InTouch auditors to thoroughly check every aspect of a client’s products during inspection services.
Second, the checklist also acts as a central resource that documents the specific quality standards that the client expects, and the factory will be evaluated on. This ensures that all parties are aware of, and have acknowledged the product specifications and requirements.
You guys are quite efficient in making sure that you are in constant communication with our vendors to set up a time and day to have inspections handled... InTouch definitely pushed to make sure that inspections would be done in a timely manner. Any corrective actions that had to take place were executed well before the exit factory date.
Director of Production, Betabrand
Since InTouch does a more detailed inspection than what we had depended on with the factories, the quality of the products has improved. Where before when we might find 25 AQL defects, now it's down to three or four,because the factory knows that we want that cut back and InTouch is going to find it.
Administrative Assistant, Linstol
InTouch’s auditing reduced the level of risk, whether known or unknown, to our company. From the audit findings provided by InTouch, we were much more equipped to make the correct business decision with regard to an acceptable level of risk. The InTouch audit secured our decision making process.
Vice President of Purchasing, MJS Packaging
One of our customers had been through multiple suppliers year after year and had been let down with returns and rejections. With InTouch as our eyes and ears on the ground, we retained that business for 5 years without one single rejection or complaint.
Director of Operations, MMI Textiles
The speed that we get the reports is always good. We had an experience with some other inspectors where we had to wait an extra day to get the reports. Getting the report as soon as we can is very important, so we can make a decision and give feedback back to the factory.
Operations and Engineering Manager, Juku Gear
From beginning to end, InTouch is so easy to work with. The inspection report is literally there the next morning when I come into work. It really makes my job easier.
Inside Sales Specialist, MJS Packaging