In the discussion of product inspection and monitoring in China, we often refer to something called “defects”. Defects are generally classified as anything that makes a particular product not 100% regular or normal. Additionally, we generally classify defects into three categories: Minor, Defects, and Critical.
An easy way to describe how we determine which kind of defect an issue represents is as such:
Minor Defect: Something that the user may receive some level of dissatisfaction from, but would likely not “return the item to the store for”.
Major Defect: Something for which the user may “return the item to the store for”.
Critical Defect: Any defect that represents a critical or dangerous lapse in quality.
For more information regarding defects and setting the acceptable level of defects in a batch of goods, see: